Welcome to Polygon Apparel! We specialize in providing unique, custom-made products with a focus on quality and customer satisfaction. Below you will find our shipping policy, which outlines the process and expectations for the delivery of our print-on-demand products.
Production Time:
All our products are made-to-order. The production process begins immediately after an order is confirmed.
The typical production time is between 3-5 business days. Please note that during peak seasons or due to unforeseen circumstances, production times may be longer.
Shipping Time:
After production, items are shipped directly to you.
Shipping times vary depending on your location and the shipping option you select at checkout.
Estimated delivery times are as follows:
Standard Shipping: 5-10 business days
Expedited Shipping: 2-5 business days
International Shipping: 10-20 business days
Shipping Costs:
Shipping costs are calculated based on the weight of your order and the shipping destination.
Shipping costs will be displayed at checkout before you complete your purchase.
International Shipping:
We offer international shipping to select countries. Please be aware that international shipments may be subject to customs fees, import duties, and taxes, which are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Order Tracking:
Once your order is shipped, you will receive a confirmation email with a tracking number.
You can use this tracking number to monitor the progress of your shipment.
Lost or Damaged Items:
In the rare event that your order is lost in transit or arrives damaged, please contact us immediately.
We will work with you to resolve the issue, which may include a replacement or a refund, depending on the circumstances.
Returns and Exchanges:
Due to the custom nature of our products, we do not accept returns or exchanges unless the item is defective or not as ordered.
If there is an issue with your order, please contact us within 7 days of receiving your item.
Customer Service:
If you have any questions or concerns regarding your order, shipping, or any other issue, please do not hesitate to contact us. Our customer service team is dedicated to ensuring your complete satisfaction.
Thank you for choosing Polygon Apparel. We appreciate your business!
